Soft Skills: Anger Management

Cost Code: CAT1006

Course Overview

Anger Management is a short online soft skills course that will explore the anger process and the factors that sustain its detrimental effects. Throughout this short course you will learn positive self-talk techniques and coping strategies for dealing with situations where anger can escalate.

Topics

  • What is anger?
  • Managing your anger
  • The anger process
  • How does anger affect thinking
  • Managing anger 
  • Coping strategies
  • Behaviour types
  • Controlling behaviour
  • Personal action plan

Assessment

Assignment-based

Course Duration

3-4  days to complete the course, with 3 month E-learning access.

Cost of Course: USD 500

 

Soft Skills: Balanced Scorecard Fundamentals

Course Code: CATI007

Course Overview

Balanced Scorecard Fundamentals is a short online soft skills course that will provide an overview of the Balanced Scorecard management tool. Throughout this short course you will explore the core components, tactical plans and strategies in order to understand and create a balanced scorecard.

Topics

  • Understanding the Balanced Scorecard
  • Success factors
  • Balanced Scorecard process
  • Project vision
  • Organisational vision and mission
  • Balanced Scorecard teams
  • Goal setting
  • Action plans

Assessment, Assignment-based

Course Duration

3-4 days to complete the course, with 3 month e-learning access.

Cost of Course:  USD 500

Soft Skills: Better Business Ethics

Course Code: CATI008

Course Overview
Better Business Ethics is a short online soft skills course that explores the ethical framework in a professional business environment. This course will introduce you to a variety of tools and techniques that are designed to help you make better ethical decisions in your professional life.

Topics

  • Understanding ethics
  • Ethics and morals
  • Ethical behaviour
  • Ethical dilemmas
  • Pitfalls and excuses
  • Developing a code of ethics
  • Ethical decision making
  • Ethical company policies
  • Managing mistakes

Assessment: Assignment-based
Course Duration
3-4 days to complete the course, with 3 month E-learning access.

Cost:  USD 500

Soft Skills: Better Business Etiquette

Course Code: CATI009

Course Overview

Better Business Etiquette is a short online soft skills course that explores the tools and techniques designed to enhance business etiquette across a range of activities and behaviours. In this course you will learn how to engage in small talk to build networks, use self-talk as a confidence building strategy and positively influence the quality of your business relationships.

Topics

  • Business etiquette basics
  • Handshake etiquette
  • Business card etiquette
  • The art of small talk
  • Remembering names
  • First impressions
  • Dressing for success
  • Business dining
  • Image management
  • Email and telephone etiquette

Assessment: Assignment-based

Course Duration

3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Public Speaking With Confidence

Course Code: CATI010

Course Overview

Public Speaking with Confidence is a short online soft skills course that will explore the strategies used to promote more effective and professional communication between a presenter and their audience. Throughout this short course you will learn to analyse, organise and present your ideas, overcome your anxiety of public speaking, including planning methods, writing techniques and audience survival skills.

Topics

  • Communication skills

  • Practising dialogue

  • Professionalism

  • Maximising meetings

  • Controlling nervousness

  • Overcoming anxiety

  • Positive self-talk

  • Reaching your audience

  • Building rapport

  • Body language

  • Writing for speech

  • Your speaking voice

  • Successful presentations

Assessment: Assignment-based

Course Duration

3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Body Language Basics

Course Code: CATI011

Course Overview

Body Language Basics is short online soft skills courses that will help you develop your understanding of how body language can help to reinforce and add credibility to your words. Throughout this course you will learn how to read body language signals and by becoming aware of your own signals, communicate more effectively with others.

Topics

  • Body language
  • Facial expressions
  • Eye contact
  • Body signals
  • Mirroring and leading
  • Creating relationships
  • Pacing and leading
  • Posture
  • Appearance and dress
  • Shaking hands
  • Introductions
  • Body language Checklist for success

Assessment: Assignment-based

Course Duration

3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Boosting Workplace Motivation

Course Code: CATI012

Course Overview

Boosting Workplace Motivation is a short online soft skills course that will show you how to increase team motivation and productivity and create a more dynamic, loyal and energised workplace. Throughout this course you will develop an understanding of what employees want, establish better communication with your team and explore ways of creating a motivational climate.

Topics

  • What is staff motivation?
  • Supervising and motivation
  • Motivational theories
  • Setting goals and targets
  • Values and motivation
  • Constructive feedback
  • Expectancy theory
  • Designing motivating jobs
  • Motivational checklist for success

Assessment: Assignment-based

Course Duration

3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Boosting Your Efficiency

Course Code: CATI013

Course Overview

Boosting your efficiency is an online soft skills course that will explore various productivity tools and techniques that you can use to start regaining control of your life. Throughout this course you will learn the skills that can improve your efficiency, how to develop organisational systems, including information management and how to plan for an efficient workspace at home or at work.

Topics

  • Understanding personal efficiency

  • Attitudes and skill sets

  • Personal vision

  • Organisational skills

  • Pareto's Principle

  • Setting up daily systems

  • Filing system

  • Your virtual environment

  • Information management

  • Prioritising tasks

  • Declining delegation

  • Creating routines

  • Beating procrastination

  • Goals and rewards

Assessment: Assignment-based

Course Duration: 3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Building Self Esteem and Assertiveness Skills

Course Code: CATI014

Course Overview

Building Self-Esteem and Assertiveness Skills is a short online soft skills course that will teach you the importance of self-esteem for growth and achieving success. Throughout this short course you will develop techniques for eliminating negative thought patterns and learn how to replace them with positive and supportive thought patterns. Through assertiveness training you will learn how to make requests so that you get what you want and learn how to set goals that reflect your dreams and desires.

Topics

  • What is self-esteem?

  • Improving self-esteem

  • Negative thought patterns

  • Building self-esteem

  • Building confidence in others

  • Creating positive impressions

  • Confidence techniques

  • Power of thought

  • Asking for what you want

  • Identifying dreams and setting goals

Assessment: Assignment-based

Course Duration: 3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Celebrating Diversity

Course Code: CATI015

Course Overview

Celebrating Diversity is a short online soft skills course designed to introduce you to the changing and increasingly diverse workplace environments in modern organisations. This course will show you how organisations can embrace diversity through team development activities and changing management styles to maximise employee engagement, commitment and productivity.

Topics

  • What is workplace diversity?

  • Identifying Stereotypes

  • Inclusive language

  • Managing diversity

  • Dealing with discrimination

  • Demonstrating diversity

  • Discouraging diversity

  • Diversity training

  • Management styles

  • Assessment: Assignment-based

Course Duration

3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Communication Strategies for Success

Course Code: CATI016

Course Overview

Communication Strategies for Success is an online soft skills course that will help you understand the impact your communication skills have on your colleagues. Throughout the course you will explore how improving these skills can make it easier to get along with others. You will also develop the skills and strategies to listen, ask effective questions, and learn how to communicate and manage situations assertively.

Topics

  • Creating positive relationships
  • Developing confidence
  • Communication basics
  • Communication barriers
  • Questioning and probing
  • Active listening skills
  • Body language basics
  • Communication styles
  • Self-image
  • Communication strategies and techniques
  • Assertiveness

Assessment

Assignment-based

Course Duration

3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Crisis Management

Course Code: CATI017

Course Overview

Crisis Management is a short online soft skills course that will teach you how to prevent, respond and recover from crises at work. Throughout this course you will learn how to undertake a crisis audit, manage critical incidents and provide you with the management tools and techniques essential for effective crisis management.

Topics

  • What is crisis management?
  • Training leaders and staff
  • Crisis audits
  • Risk level analysis
  • Response processes
  • Expert consultation
  • Incident management techniques
  • Emergency operations
  • Business recovery
  • Crisis planning

Assessment:Assignment-based

Course Duration

3 month enrolment period, with extensions available. As a guide, certificate courses can be completed within 5-10 weeks. Students can complete their course more quickly or at a more leisurely pace depending on work and other commitments.

Cost: USD 500

Soft Skills: Customer Service

Course Code: CATI018

Course Overview

Customer Service is a short online soft skills course that will explore the critical elements of customer service that affect your ability to meets and exceed customer expectations. At the end of this course you will have acquired problem solving skills, an understanding of how to deal with difficult customers and be able to effectively apply customer service tools and techniques.

Topics

  • Customer service basics
  • Customer service focus
  • Meeting expectations
  • Setting goals
  • Customer service standards
  • Presentation and commitment
  • Communication skills
  • Telephone techniques
  • Dealing with difficult customers
  • Problem solving
  • Relationship building
  • Stress management

Assessment: Assignment-based

Course Duration: 3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Critical Thinking for Success

Course Code: CATI019

Course Overview

Critical Thinking for Success is an online soft skills course that will help to clearly reason through problems and present powerful arguments in a logical, compelling way. Throughout this course you will learn some practical tools to help you change the way you think in order to think more critically and solve problems more effectively.

Topics

  • Understanding critical thinking
  • Benefits of critical thinking
  • Critical thinking styles
  • Left and right brain thinking
  • Reasoned decision making
  • Critical thinking process
  • Creating explanations
  • Assumptions
  • Using common sense
  • Creative thinking
  • Communicating your ideas

Assessment: Assignment-based

Course Duration: 3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Dealing With Difficult People

Course Code: CATI020

Course Overview

Dealing with Difficult People is a short online soft skills course that will help you to develop effective strategies and tools for managing unpleasant people and stressful environments. Throughout this short course you will learn how your behaviour can affect outcomes and how to develop strategies to minimise conflict.
This online course was designed for those individuals wanting to gain confidence in dealing with difficult people and situations within their organisation or with external clients and/or customers. .

Topics

  • Difficult people
  • What makes people difficult
  • Typical difficult behaviours
  • Feelings and behaviour
  • Conflict
  • Resolving conflict
  • Behavioural strategies
  • Common difficult behaviours
  • Coping methods and strategies

Assessment:Assignment-based

Course Duration: 3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Dynamic Sales Presentations

Course Code: CATI021

Course Overview

Dynamic Sales Presentations  is  an online soft skills course that will show you how to create a winning proposal and how to turn it into a dynamic sales presentation. Throughout this course you will learn the key elements of a quality proposal, perfect your personal presentation, and develop your ability to project confidence and success in your sales presentations.

Topics

  • Business writing basics
  • Types of proposals
  • Proposal formats
  • Editing
  • Presentation preparation
  • Persuasive language
  • Body language
  • Dressing appropriately
  • Evaluating your presentation
  • Presentation success factors

  Assessment: Assignment-based

Course Duration: 3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Performance Management

Course Code: CATI022

Course Overview

Essential Performance Management is an online soft skills course that explores how to manage your team for optimum performance by creating a motivating environment. Throughout this course you will learn the role of goal setting in performance management, learn the tools and techniques to help your employees set and achieve goals and learn how to activate their motivation for high performance.

Topics

  • Performance management
  • Performance reviews
  • Shared management model
  • Setting goals
  • Setting standards
  • Effective training
  • Effective coaching
  • Motivation
  • Effective feedback
  • Accepting criticism
  • Formal evaluation

 Assessment: Assignment-based

Course Duration: 3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Effective Project Planning and Scheduling

Course Code: CATI023

Course Overview

Effective Project Planning and Scheduling Is an online soft skills course that will explore the factors and fundamental elements of successful project scheduling. Throughout this course you will define and create a Work Breakdown Structure (WBS), learn to identify and understand task relationships, construct a network diagram and use tools and techniques to create estimates.  At the end of this short course you will understand how to effectively allocate project resources and update and monitor project schedules.

 

Topics

  • Projects and schedules
  • Work Breakdown Structure (WBS)
  • Estimating activity
  • Task dependencies
  • Resource breakdown structure
  • Project planning
  • Scheduling software
  • Uncertainty and risk management
  • Communication
  • Updating and monitoring

 Assessment: Assignment-based

Course Duration: 3-4 days, with 3 months’-learning access.

Cost: USD 500

 

Soft Skills: Time Management

Course Code: CATI024

Course Overview

Effective Time Management is a short online soft skills course that will teach you how to manage your workflow and office space, show you how to use your planner effectively and discover the power of delegation. At the end of this course you will understand the importance of goal setting, learn what to delegate and how to delegate well, and improve your workplace productivity.

  Topics

  • The power of change
  • Your bucket list
  • Changing perspectives
  • Setting goals
  • Planning tips and tricks
  • Guidelines for efficient planning
  • Setting up a routine
  • Putting an end to procrastination
  • Getting organised
  • Organising your files
  • Managing your workload
  • Managing email
  • Workload analysis

Assessment: Assignment-based

Course Duration: 3 month enrolment period, with extensions available. As a guide, certificate courses can be completed within 5-10 weeks. Students can complete their course more quickly or at a more leisurely pace depending on work and other commitments.

Cost: USD 500

 

Soft Skills: Emotional Intelligence

Course Code: CATI024

Course Overview

Emotional Intelligence is a short online soft skills course that will help you to understand emotional intelligence, and learn techniques to better understand, use and appreciate the role of emotional intelligence in the workplace.

Topics

  • What is emotional intelligence?
  • Thoughts and models
  • Optimism versus pessimism
  • Communication techniques
  • Emotions
  • Emotional mapping
  • Personal vision
  • Strengths and talents
  • Action planning

 Assessment: Assignment-based

Course Duration: 3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Emotional Intelligence

Course Code: CATI025

Course Overview

Emotional Intelligence is a short online soft skills course that will help you to understand emotional intelligence, and learn techniques to better understand, use and appreciate the role of emotional intelligence in the workplace.

Topics

  • What is emotional intelligence?
  • Thoughts and models
  • Optimism versus pessimism
  • Communication techniques
  • Emotions
  • Emotional mapping
  • Personal vision
  • Strengths and talents
  • Action planning 

Assessment: Assignment-based

Course Duration: 3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Essential Job Search Skills

Course Code: CATI026

Course Overview

Essential Job Search Skills is a short online soft skills course that will explore all the steps involved in conducting a successful job search. You will learn how to assess your skills, values and beliefs about work, discover the types of work available and learn different approaches to job searching, such as networking and tapping into the job market.

Topics

  • Essential job search skills
  • Change and transitions
  • Skills and abilities
  • Vocation and strategy
  • Career resources
  • Career development
  • Job market
  • Networking
  • Goal setting
  • Action plans
  • Thinking strategically

 Assessment: Assignment-based

Course Duration: 3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Essential Job Search Skills

Course Code: CATI027
Course Overview

Essential Research Skills is an online soft skills course designed to take you through the researching strategies, tools and techniques to maximise your success.

  Topics

  • Research skills
  • Reading and note-taking techniques
  • Planning your research strategy
  • Finding information the old-fashioned way
  • Researching the Internet
  • Mind mapping
  • Getting ready to write
  • Writing basics
  • Documenting your sources

Assessment: Assignment-based

Course Duration: 3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Essential Job Search Skills

Course Code: CATI028

Course Overview: Essential Job Search Skills is a short online soft skills course that will explore all the steps involved in conducting a successful job search. You will learn how to assess your skills, values and beliefs about work, discover the types of work available and learn different approaches to job searching, such as networking and tapping into the job market.
Topics

  • Essential job search skills
  • Change and transitions
  • Skills and abilities
  • Vocation and strategy
  • Career resources
  • Career development
  • Job market
  • Networking
  • Goal setting
  • Action plans
  • Thinking strategically

Assessment: Assignment-based
Course Duration: 3-4 days to complete the course, with 3 month E-learning access.
Cost:  USD 500

Soft Skills: Essential Skills for Administrative Assistants

Course Code: CATI029

Course Overview
Essential Skills for Administration Assistants is a short online soft skills course that will explore the essential skills required to succeed in administrative or executive support roles. Throughout this short online course you will discover the importance of presenting a professional image, learn to become more effective and efficient, improve your communication skills and increase your effectiveness in managing conflict and dealing with difficult people in the workplace.
Topics

  • Essential skills for administrative support personnel
  • Appearance and presentation
  • Distorted thinking
  • Positive thoughts and emotions
  • Assertiveness
  • Communication skills
  • Dealing with conflict
  • Asking questions
  • Active listening
  • Non-verbal messages
  • Business writing skills
  • Self-management
  • Setting goals
  • Dealing with conflict

Assessment: Assignment-based
Course Duration: 3-4 days to complete the course, with 3 month E-learning access.
Cost: USD 500

Soft Skills: Giving Effective Feedback

Course Code: CATI030

Course Overview

Giving Effective Feedback is an online soft skills course designed to help you learn how to provide feedback, whether formal or informal, in a structured and effective way. Throughout this course you will learn why feedback is essential and how to apply a framework for providing effective feedback.

 Topics

  • Understanding feedback
  • Being descriptive
  • Staying neutral
  • Communication strategies
  • Effective feedback
  • Formal feedback
  • Informal feedback
  • Receiving feedback

  Assessment: Assignment-based

Course Duration: 3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Leadership for Supervisors

Course Code: CATI031

Course Overview

Leadership for Supervisors is an online soft skills course that will help you explore your leadership style in your role as supervisor, and help you develop new styles of leadership. In this course you will learn ways to prioritize, plan and manage your time, develop essential communication and coaching skills, as well as helping you develop your team.  

Topics

  • Leadership
  • Leadership styles
  • Time management
  • Communication as a leadership tool
  • Commitment
  • Employee development
  • Coaching model
  • Dealing with conflict and difficult issues
  • Successful leaders

 Assessment: Assignment-based

Course Duration: 3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Making Meetings Work

Course Code: CATI032

 Course Overview

Making Meetings Work is a short online soft skills course that will explore the value of meetings as a management tool. In this course you will review techniques for problem solving, brainstorming and sharing information at meetings. You will also develop techniques for managing time and handling counterproductive behaviour.

  Topics

  • Basics for effective meetings
  • The best and worst of meetings
  • Productive meetings
  • Preparing for meetings
  • Agendas
  • Leading a meeting
  • Process and meeting content
  • How to control a meeting
  • Checklist for success

  Assessment :Assignment-based

Course Duration : 3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Marketing and Sales Strategies

Course Code: CATI033

Course Overview

Marketing and Sales Strategies is an online soft skills course that will show you how to get maximum exposure for your business on a small marketing budget.  Throughout this course you will learn how to meet your goals and business objectives through using effective low and no-cost strategies to improve sales. You will discover how to use publicity, how to develop a marketing plan and understand how to perform a SWOT analysis.

Topics

  • Defining marketing
  • Recognising trends
  • Market research
  • Strategies for success
  • Mission statements
  • Brochures
  • Tradeshows
  • Marketing plans
  • Increasing business
  • Advertising
  • Networking

  Assessment :Assignment-based

Course Duration :3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Maximising Your Personal Brand

Course Code: CATI034

Course Overview
Maximising Your Personal Brand is a short online soft skills course that explores the concept of brand management to maximise success in your personal and professional life. This course will guide you through a complete brand assessment and show you how to develop a credible personal brand and confidence to achieve your goals.
Topics

  • The importance of a personal brand
  • Brand styles
  • Dressing for success
  • Business etiquette
  • Developing confidence
  • Goal setting
  • Networking for success
  • Communication strategies for success
  • Building credibility
  • Designing and defining your personal brand
  • Managing your social media presence
  • Presentations and meetings

Assessment
Assignment-based
Course Duration
3-4 days to complete the course, with 3 month E-learning access.
Cost: USD 400

Soft Skills: Personal Life Coaching For Success

Course Code: CATI035

Course Overview
Personal Life Coaching is a short online soft skills course that will help you to use the life coaching methodology to help you achieve fulfilling results in your personal and professional life. Throughout the course you will learn how to find out what you want, how to plan for success, how to stay motivated, as well as practical steps you can take to move towards your goals and achieve success.
Topics

  • Personal life coaching
  • Knowing what you want
  • Planning for success
  • Commitment and goal setting
  • Goal achievement
  • Motivation
  • Taking action
  • Feedback
  • Identifying barriers
  • Success toolkit 

Assessment
Assignment-based
Course Duration
3-4 days to complete the course, with 3 month E-learning access.
Cost: USD 500

Soft Skills: Preventing Workplace Harassment

Course Code: CATI036

Course Overview
Preventing Workplace Harassment is an online soft skills course that will identify proactive strategies for preventing harassment in your workplace. Throughout this online course you will discover the benefits of harassment training learn how to create harassment policies, understand that complaints process and be able to identify appropriate solutions.
Topics

  • Defining harassment
  • Purpose of training
  • Sexual harassment training
  • Questionable boundaries
  • Creating policies
  • Complaint procedures
  • Monitoring policy
  • Prevention strategies
  • Risk management
  • Roles and responsibilities of management
  • False complaints
  • Investigating complaints
  • Mediation 

Assessment
Assignment-based
Course Duration
3-4 days to complete the course, with 3 month E-learning access.
Cost: USD 500

Soft Skills: Problem Solving and Decision Making

Course Code: CATI037

Course Overview
Problem Solving and Decision Making is a short online soft skills course that will teach you new ways to approach problem solving, and develop practical ways to solve some of your most pressing problems and reach win-win decisions. In this short online course you will learn how to increase your awareness of problem solving steps and problem solving tools. You will improve your problem solving and decision making skills through identifying your own problem solving style and learn how to think more creatively.
Topics

  • Defining problem solving and decision making
  • Types of decisions
  • Decision making traps
  • Problem solving styles
  • Problem solving models
  • Decision making approaches
  • Problem solving tools and techniques
  • Thinking outside the box
  • Creative thinking

Assessment
Assignment-based
Course Duration
3-4 days to complete the course, with 3 month E-learning access.
Cost: 400

Soft Skills: Risk Management

Course Code: CATI038

Course Overview
Risk Management is a short online soft skills course that will explore the risk management framework. In this course you will learn how to design a basic risk assessment, how to determine the appropriate response to risks and how to create a risk management plan.
Topics

  • Defining risk
  • Benefits of risk management
  • Assessment methods
  • Responding to risks
  • Risk control
  • Reporting and monitoring
  • Reviewing and evaluating
  • Creating a risk management plan
  • Checklist for success

 Assessment
Assignment-based
Course Duration
3-4 days to complete the course, with 3 month E-learning access.
Cost: USD 500

Soft Skills: Strategic Planning

Course Code: CATI039

  Course Overview

Strategic Planning is a short online soft skills course that will teach how to create a strategic plan that is aligned with an organisation's values, vision and mission. Throughout this course you will learn how to create a meaningful SWOT analysis and apply tools and techniques to create a strategic plan that will lead the organisation towards success.

Topics

  • Strategic Planning
  • Value statements
  • Vision and mission statements
  • SWOT analysis
  • Setting goals
  • Roles and responsibilities
  • Gathering support
  • Change and control
  • Strategy mapping

Assessment :Assignment-based

Course Duration : 3 month enrolment period, with extensions available. As a guide, certificate courses can be completed within 5-10 weeks. Students can complete their course more quickly or at a more leisurely pace depending on work and other commitments.
Cost: USD 500

Soft Skills: Stress Management

Course Code: CATI40

 Course Overview

Stress Management is a short online soft skills course that will explore the causes of workplace stress and show you how to best manage stressors in the work environment. Throughout this course you will learn the management tools and techniques to proactively manage stress at home and in the workplace.

Topics

  • Defining stress
  • Identifying stress
  • Stressors
  • Relaxation techniques
  • Mental strategies
  • Stress at work
  • Time management
  • Stress at home
  • Coping skills
  • Managing stress

 Assessment

Assignment-based

Course Duration

3-4 days to complete the course, with 3 month E-learning access.

Cost: USD 500

Soft Skills: Successful Minute Taking

Course Code: CATI041

Course Overview
Successful Minute Taking is a short online soft skills course that will help you to write more effective minutes and understand the importance of meetings and recorded minutes. Throughout the course you will learn how to write clearer, more effective minutes, improve your listening skills and discover how to structure and format minutes for better understanding.
Topics

  • Purpose of minutes
  • Format of minutes
  • Working with the chairperson
  • Words used in formal meetings
  • Useful words for minute-takers
  • Note-taking practicalities
  • Meeting roles
  • Writing clear minutes
  • Effective listening habits
  • Format of items
  • Minutes structure
  • Minutes dos and donts

Assessment
Assignment-based
Course Duration
3-4 days to complete the course, with 3 month E-learning access.
Cost: USD 500

Soft Skills: Successful Performance Appraisals

Course Code: CATI042

Course Overview

Successful Performance Appraisals is a short online soft skills course that will explore the process, reasons and benefits of conducting performance appraisals, how to plan for the appraisal interview, how to create employee performance plans and the important steps to follow in conducting the performance appraisal.
Topics

  • Planning for appraisals
  • Performance appraisal benefits
  • Creating employee performance plans
  • Settings goals and standards
  • Monitoring ongoing performance
  • Feedback and coaching
  • Traditional appraisals
  • Appraisal process
  • 360 degree appraisals

 Assessment
Assignment-based
Course Duration
3 month enrolment period, with extensions available. As a guide, certificate courses can be completed within 5-10 weeks. Students can complete their course more quickly or at a more leisurely pace depending on work and other commitments.
Cost: USD 400

Soft Skills: The Art of Delegation

Course Code: CATI043

Course Overview

The Art of Delegation is a short online soft skills course that will introduce you to one of the most valuable skills you can master in the workplace: delegating. This online course will show you how effective delegation can reduce your workload, develops employee skills and will show you how effective delegation can boost your success in your current role.  

Topics

  • Why delegate?
  • Advantages and disadvantages of delegating
  • Choosing the right person
  • Delegation meetings
  • Levels of authority
  • Giving instructions
  • Communication skills
  • Monitoring delegation
  • Practising delegation
  • Giving feedback
  • Checklist for success

 Assessment
Assignment-based
Course Duration
3-4 days to complete the course, with 3 month E-learning access.
Cost: USD 400

 

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